How do I reset my password?

Go to the login page and click 'Forgot password'. Enter your email, check your inbox for a reset link, and follow the instructions. The link expires after 30 minutes.

Why am I locked out of my account?

After 5 failed login attempts, your account is automatically locked for 15 minutes. Wait for the lockout to expire or contact IT to unlock it immediately.

How do I request access to a tool or system?

Open a support ticket with the subject 'Access Request'. Include the tool name, the access level needed, and your manager's approval. Standard requests are processed within 1 business day.

How do I connect to the VPN?

Open the VPN client on your laptop, enter your company credentials, authenticate with 2FA, and wait for the connection confirmation. If you get an error, check your internet connection or open a ticket.

How do I enable two-factor authentication (2FA)?

Go to your account security settings, click 'Enable 2FA', and follow the prompts. We recommend using an authenticator app over SMS. Contact IT if you lose access to your 2FA device.

How do I contact IT support?

You can reach IT support by opening a ticket via email at atif.1@company-333985.dls.so, calling +33162290341 during business hours, or using the in-app support chat.

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